STORE POLICY
Customer Care
Personal data protection (GDPR)
Processing of personal data
When placing an order on our website, it is necessary to provide personal data such as name, surname, address, telephone number and e-mail address. This data is necessary to complete the order, process payments and deliver the goods.
Data administrator
The administrator of personal data is Pure Fire Living, operating at the address indicated in the regulations. Any questions regarding data processing can be directed to the e-mail address: contact@purefireliving.ie
Legal basis for data processing
Personal data are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). The legal basis for data processing is:
Art. 6 sec. 1 letter b GDPR - necessity for the performance of the contract (order fulfillment).
Art. 6 sec. 1 letter c GDPR - fulfillment of a legal obligation (e.g. storing accounting documents).
Art. 6 sec. 1 letter a GDPR - user consent (e.g. to receive the newsletter).
Data security
Your data is stored in accordance with the highest security standards. Only authorized persons trained in the protection of personal data have access to the data.
Data sharing
Your personal data may be shared with external companies solely for the purpose of fulfilling the order, such as:
Courier companies (delivery of the order).
Payment operators (handling online payments).
Accounting (in accordance with tax regulations).
Your rights
You have the right to:
Access your data and receive a copy of it.
Correct incorrect data.
Request deletion of data ("right to be forgotten") if processing is no longer necessary.
Limit data processing.
Object to data processing.
Transfer data to another administrator.
File a complaint with the Irish data protection authority Data Protection Commission (DPC) in the event of a violation of your rights.
Data retention period
We store personal data for the period necessary to fulfill the order and to comply with legal obligations, such as storing accounting records (for the period required by law).
Contact for data protection
All questions and requests regarding the processing of personal data can be submitted to the email address: contact@purefireliving.ie. We are committed to responding within 30 days.
We care about your privacy and ensure full compliance with GDPR regulations, so that your data is safe and processed only for legitimate purposes.
Privacy & Safety
Privacy and Safety Policy
At Pure Fire Living, we value your privacy and are committed to protecting your personal information. This Privacy and Safety Policy outlines how we collect, use, and safeguard your data when you shop on our website.
1. Personal Data We Collect
To process your orders and improve your shopping experience, we may collect the following personal information:
Identity Information: Name, surname.
Contact Information: Email address, phone number, shipping and billing address.
Payment Information: Card details (securely handled by our payment provider).
Browsing Data: Cookies, IP address, and device information.
2. Why We Collect Your Data
We use your data for:
Processing and delivering your orders.
Communicating order updates or answering queries.
Improving our website functionality and services.
Complying with legal and tax obligations.
3. How We Protect Your Data
We implement strict measures to ensure your personal information is secure:
Secure Socket Layer (SSL) encryption for data transmission.
Limited access to personal data by authorized personnel only.
Regular monitoring and updating of security systems.
4. Data Sharing
We may share your information with trusted third parties to fulfill your orders and comply with the law:
Delivery Services: To ship your orders.
Payment Providers: To process transactions securely.
Legal Authorities: If required by law.
We do not sell or share your data with unauthorized parties.
5. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
Access: Request a copy of your data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request the deletion of your data (if no longer necessary for legal or business purposes).
Restriction: Limit how we use your data.
Data Portability: Request to transfer your data to another provider.
Objection: Withdraw consent for specific processing activities.
You can exercise your rights by contacting us at contact@purefireliving.ie.
6. Cookies and Tracking
We use cookies to improve your browsing experience and analyze website traffic. You can manage or disable cookies through your browser settings. Note that disabling cookies may limit some website functionalities.
7. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children.
8. Updates to This Policy
We may update this Privacy and Safety Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised date will be indicated.
9. Contact Information
If you have questions or concerns about your privacy and data security, please contact us at:
Email: contact@purefireliving.ie
We are committed to ensuring your privacy and safety while using our services. Thank you for trusting Pure Fire Living!
Wholesale Inquiries
Wholesale Inquiries Policy
At Pure Fire Living, we are delighted to offer wholesale opportunities for businesses interested in stocking our bio-fireplaces and accessories. Please review our Wholesale Inquiries Policy for a clear understanding of our terms and process.
1. Eligibility for Wholesale Accounts
Wholesale accounts are available to businesses, retailers, and trade professionals who meet the following criteria:
A valid business registration number.
A legitimate retail or trade operation related to home décor, furniture, or similar industries.
Commitment to minimum order quantities (MOQ), where applicable.
We reserve the right to verify the legitimacy of wholesale applicants before approving accounts.
2. How to Apply
To apply for a wholesale account:
Fill out our Wholesale Inquiry Form on our website.
Provide your business details, including name, registration number, and contact information.
Submit proof of your business (e.g., tax certificate, company registration).
Our team will review your application and respond within 3-5 business days.
3. Wholesale Pricing and Terms
Approved wholesale partners will receive access to our wholesale price list.
Prices are exclusive of VAT. Irish VAT (23%) will be applied unless you provide a valid VAT number for exemption within the EU.
Shipping costs are calculated separately based on the size and volume of your order.
4. Order of Minimums
Minimum Order Quantity (MOQ) requirements apply to certain products and will be communicated upon approval.
5. Payment Terms
All orders must be paid in full before processing.
We accept bank transfers, credit/debit cards, and other secure payment methods.
Payment terms for large orders may be negotiated on a case-by-case basis.
6.Shipping and Delivery
Wholesale orders will be shipped via our trusted logistics partners.
Lead times vary depending on the size of your order and stock availability. Estimated delivery times will be communicated during order confirmation.
Shipping fees will be itemized in your invoice.
7. Returns and Refunds
Wholesale orders are final. Returns or refunds are only accepted for damaged or defective products reported within 7 days of delivery.
Proof of damage or defect (e.g., photos) is required for claims.
8. Marketing and Resale
Approved wholesale partners may market and sell our products in retail stores, trade showrooms, or online.
Resellers must ensure our brand name (Pure Fire Living) is accurately represented in all marketing materials.
9. Termination of Wholesale Agreement
We reserve the right to terminate any wholesale account due to:
Violation of our policies.
Failure to meet MOQ requirements over an extended period.
Misrepresentation of our brand or products.
10. Contact for Wholesale Inquiries
If you have any questions or require assistance with your wholesale account, please contact us at:
Email: contact@purefireliving.ie
We look forward to building a successful partnership with you!
Payment Methods
Payment Methods Policy
At Pure Fire Living, we aim to provide a seamless and secure shopping experience for our customers. Below is an overview of the payment methods we accept and the policies related to transactions on our website.
1. Accepted Payment Methods
We accept the following payment methods for orders placed on our online store:
Credit/Debit Cards
Visa, Mastercard, American Express, and other major cards.
Bank Transfers
Available for large or custom orders; details will be provided during checkout.
PayPal
Use your PayPal account for secure and easy payments.
Buy Now, Pay Later Services
Subject to availability and eligibility; details provided at checkout.
2. Currency
All transactions are processed in Euro (€). If your payment card is registered in a different currency, your provider will convert the transaction at their current exchange rate, which may include conversion fees.
3. Secure Payments
We use industry-standard SSL encryption to protect your personal and payment information. Your card details are not stored on our servers. Payments are processed securely through our trusted payment gateway partners.
4. Payment Verification
To ensure security, we may request additional verification for certain transactions, including but not limited to:
Confirmation of billing address.
Proof of identity for large or flagged orders.
Failure to provide requested verification may result in delays or cancellation of your order.
5. Payment Confirmation
Upon successful payment, you will receive a confirmation email with your order details. If you do not receive a confirmation email within 24 hours, please contact us.
6. Declined Payments
If your payment is declined, please check the following:
Ensure your card details are entered correctly.
Confirm that your card has sufficient funds or credit.
Contact your bank or card provider if the issue persists.
If the issue remains unresolved, contact our customer service team for assistance.
7. Refunds
Refunds for eligible returns or cancellations will be processed to the original payment method within 7-10 business days. Processing times may vary depending on your payment provider.
8.Taxes and Fees
All prices on our website include VAT at the standard rate of 23% (where applicable).
Additional fees may apply for international transactions, depending on your card issuer or bank.
9. Contact for Payment Issues
If you experience issues during payment or have questions about our accepted methods, please contact us at:
Email: contact@purefireliving.ie
We are here to assist you with any payment-related inquiries!